We’d be happy to have you join the FoodFund family! Signing up is easy.
Step 1: While visiting our homepage, click the ‘Get started’ button in the top right hand corner.
Step 2: Type in your postal code to see if we deliver to your area. If we do, you can proceed to step 3.
Step 3: Follow the rest of the prompts to register an account, this will include verification of your email.
Step 4: Once signed up, you’ll have your own personal dashboard to view orders and manage your account and the best part is.. you can view the shop!
Thanks for joining us on this journey!
If any issues arise during registration, please contact us here: firstname.lastname@example.org
order deadline. If you need to cancel your subscription, there are two options.Option one: On the left hand side sidebar, select ‘My orders’ > ‘upcoming orders’ and click ‘cancel plan’.
Yes – as long as you cancel before your respective customization cut-off, you won’t be charged for the box! If you feel there was something wrong with a previous box or an issue with the service, we would love the chance to make it right before you decide to cancel. Before your cut-off date, send us an email to email@example.com and we can take care of cancelling your subscription.
You can also cancel your subscription in two ways on your personal dashboard.
Option one: On the left hand side sidebar, select ‘My orders’ > ‘upcoming orders’ and click ‘cancel plan’.
Option two: On the left hand side sidebar, select ‘Manage account’ and under Skip orders, click ‘cancel plan’.
We are working on a new friend referral system. Stay tuned.
Of course! Like we said, commitments are scary. If you’re going out of town or just want to take a break, you can easily place deliveries on hold. You can enter any amount of time you’d like to go on hold for (up to 8 weeks). Please be sure to skip your delivery or make changes by your order cutoff time, which you’ll see in your account area and during signup!To skip an order, on the left hand side sidebar, select ‘My orders’ > ‘upcoming orders’. For the order(s) you’d like to skip, select ‘Manage order’ and then select the skip option. If you made a mistake with skipping an order, you can un-skip it by selecting ‘Manage order’ again.
You can change your email address by following these steps:
Step 1: Select the person icon in the navigation bar in the right hand corner and select dashboard.
Step 2: On the left hand sidebar, select ‘Manage account’
Step 3: Under ‘Security’, you will be given the option to change your email there
How do I change my address or phone number?To change your address or phone number:
Be sure that the information you have provided is accurate to avoid possible delivery issues. Click the ‘confirm’ button to save your changes.
Please note: if this is NOT done by your customization deadline for your next delivery, we will not receive the new information for this delivery. Please contact us at firstname.lastname@example.org to let us know of these changes
Delivery fee varies based on your postal code but will either be $2.99 or $3.99.
We deliver to London, Kitchener/Waterloo, Hamilton, Toronto and several other surrounding areas. Curious if we deliver to your area? Click here and type in your postal code!
If you and a group of friends live nearby and would like to receive FoodFund boxes, please let us know and we will try to accommodate!
If you would like to share delivery instructions that will only apply one day, please respond as soon as possible to the delivery time text message we send with these instructions! If you would like to share long-term, every-delivery instructions, please include them to your Delivery Notes on your account!To share your long term delivery instructions/preferences, follow these steps:
Click here to view the chart to locate your delivery day, customization period, and order deadline.
When you place an order for the first time, you will be charged as soon as the order is placed. For every order after your first, we will pre-authorize payment the day after the customization window closes (this ensures the funds are available and holds them as a pending charge). Then, following the delivery date, the payment will be processed (or posted). Please note that if the pre-authorization fails, you will not be scheduled for a delivery. However, we will send an email alerting you if it fails to give you a chance to either update your payment details or provide another means of payment!
You can find your order invoice by visiting your personal dashboard. On the left hand menu select, ‘My Orders’ > ‘Past orders’. If you have any completed orders, you will have access to the invoices.
To change your payment information go to your personal dashboard and in the left hand menu, select ‘Manage account’. You can change your payment information under ‘Payment method’.
We charge sales tax in accordance grocery and packaged goods regulations.
In a place like Canada, only limited fruits and vegetables are available locally year round. We try our best to source local recovered fruits and vegetables for as long as possible, however, during the colder months we do source from distributors so that we can provide this box year round to you! For the most part, our produce comes from Canada, the United States, and Mexico. Some examples of items that cannot be grown in Canada include: bananas, oranges, honey dew, etc.
Some produce may arrive either quite unripe or just on time to eat! If you have items that are unripe and wish to have them ripen quicker, refer to these tips (in order of speediness!):
1) Leave the items out on the counter for a few days.
2) Place the items in a brown paper bag and close it up!
3) Include an apple or a banana in the paper bag with your item.
On the other hand, to prolong the freshness and ripeness of your items, place them in the fridge as soon as possible!
We are currently working on including recipes in your box every week so that you can make the most of your FoodFund box! If you love to experiment and have done so with your box, tag us on Instagram or Facebook! If you create your own tasty recipe, send it to us so we can include it in an upcoming box or feature it on our website!